At Hydren (HYDRÉN), we respect and protect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or purchase our products.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: such as your name, email address, phone number, and shipping address
- Payment details: securely processed by third-party providers (e.g. Stripe, Midtrans)
- Device information: IP address, browser type, language settings, and pages visited
- Behavioral data: how you interact with our website and emails (e.g. clicks, views)
We collect this data when you:
- Make a purchase
- Subscribe to our newsletter
- Fill out a contact form
- Browse our website
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, updates, and support messages
- Improve your shopping experience on our website
- Respond to your questions or inquiries
- Send marketing emails (only if you opt in)
We do not sell or rent your personal information to third parties.
3. Cookies and Tracking Technologies
Our site uses cookies to:
- Analyze site traffic and usage
- Remember your preferences (like currency or language)
- Improve performance and functionality
You can disable cookies in your browser settings, but this may affect how the site functions.
4. Third-Party Services
We may share your data with trusted third-party service providers such as:
- Payment processors
- Shipping and logistics partners
- Analytics tools (e.g. Google Analytics)
- Email platforms (e.g. Mailchimp, Klaviyo)
These partners are only given access to the data necessary to perform their services.
5. Your Rights and Choices
You can:
- Request access to the data we store about you
- Ask us to correct or delete your personal information
- Opt out of marketing emails at any time by clicking “unsubscribe”
To make a request, please contact us at [your email address].
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. All transactions are encrypted via SSL.
7. Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal data from anyone under this age.
8. Updates to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email or post a clear notice on our site.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
